Privacy Policy

MoveFindr ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform to request removal quotes or otherwise interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information you provide directly to us when you submit a quote request through our platform. This includes, but is not limited to:

• Full name
• Email address
• Phone number
• Moving from and moving to addresses or postcodes
• Move date and property size
• Description of items to be moved
• Any additional information you choose to provide

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour through the use of cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with removal companies in our network and facilitate the quote process
• To communicate with you regarding your quote requests and account
• To improve and personalise your experience on our platform
• To monitor and analyse usage trends and preferences
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address fraud or other unlawful activities

We will only process your personal data where we have a lawful basis to do so, including your consent, the performance of a contract, or our legitimate interests.

Data Sharing

We share your personal data with removal companies in our network for the purpose of providing you with quotes. These companies are vetted and contractually obligated to handle your data in accordance with data protection laws.

We may also share your information with:

• Service providers who assist us with platform operations, hosting, and analytics
• Regulatory or law enforcement authorities where required by law
• Professional advisers including lawyers, auditors, and insurers

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, secure server infrastructure, access controls, and regular security audits.

While we take every precaution to safeguard your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you of any breach that is likely to affect your rights and freedoms without undue delay.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restriction: You can ask us to restrict processing of your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@movefindr.com
Data Protection Officer: MoveFindr Privacy Team